Returns & Refunds
Every piece is handmade and often personalised, so we generally do not accept returns. We do stand fully behind our craft — if something arrives damaged or defective, we will make it right.
- Damaged in transit: photograph within 24 hours of delivery and WhatsApp us. We will remake or refund.
- Personalised items cannot be returned unless defective.
- Non-personalised items: returns accepted within 5 days if unused and in original condition. Buyer pays return shipping.
- Approved refunds are processed within 5–7 business days to the original payment method via Razorpay.
Cancellations
Orders may be cancelled within 12 hours of placement for a full refund. Once production has started, cancellations are not possible because each item is made to order.
Last updated 18 July 2026. Questions? Message us on WhatsApp.